Windy City Novelties Customer Reviews — Check out what People are saying in...
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View ArticleMirantis And Pivotal Ink A Deal–Part Brand Building, Part Customer Value-Add
Another in the long line of partnership announcements for both Mirantis and Pivotal. But this time with a twist, they’re partnering with each other. Mirantis is, of course, perhaps the most successful...
View ArticleHow IBM New Capabilities Shape Customer Analytics Market
How IBM New Capabilities Shape Customer Analytics Market Although there were many innovative solutions showcased at different keynote sessions at the just concluded 2015 IBM Amplify conference held in...
View ArticleWant To Enhance Customer Experience? 5 Competencies Are Critical
Teddy Roosevelt may have said it best: “People don’t care how much you know until they know how much you care.” Forbes – Tech
View ArticleThree Attributes of the Modern Day Customer
I’m a positive reinforcer. I don’t believe in negative Yelp reviews. I would rather reward good behavior than spend energy on trying to help companies that don’t get it. Instead of providing feedback...
View ArticleAmazon Says Prime Day Was Huge Success And Vows To Repeat It Despite Customer...
A day after Amazon.com’s first ever Prime Day, a one-day sales bonanza for members of its expedited shipping and discounts program, the Seattle retailer said that despite the criticism, it had one of...
View ArticleThe 6 Rings of the Modern Customer Experience
You know what’s exciting about customer service? Today it acts as a giant fishing net, catching all the fallout of anything that happens with your company on social media. Customer service is the...
View Article3 Tips for For Your Twitter Customer Service Offering – Video
Starting today I’m serving my thoughts on customer experience to you directly via YouTube. In my new YouTube series “Blake’s Take” I take a topic and give you my stance on it in three minutes or less....
View ArticleWhy This On-Demand Content To Commerce Model Is All About Customer Engagement
I can personally imagine a world where I can get anything whenever I want it. Can’t you? In 2015 we’ve seen a proliferation of successful on-demand companies whether it’s Shoes of Prey where you can...
View ArticleHow The Cloud Is Changing Customer Service
By now, most executives know that storing data in the cloud can be more cost-effective than storing it on internal company servers. What many don’t know about the cloud is that it can enhance customer...
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